Frequently Asked Questions
Yes, Floutel takes care of the switch so you can keep your landline number. Make sure you have the account holder’s details if it’s not you.
Full name, ID number, address, city, email, mobile contact number, landline number for portability (and your current operator’s bill), and a bank account number or bank card.
Floutel takes care of processing the switch for your fixed and mobile lines and notifying your current provider of the cancellation. However, once the switch is completed, the line owner must contact the previous operator to carry out the final cancellation and return the corresponding equipment.
If you do not wish to process a company switch and instead want to request a new activation, Floutel will not handle the cancellation with any operator.
Through our customer service email ac@floutel.com or by calling our phone number 900 525 523.
Don’t worry, at Floutel we offer 24/7 customer support. Call us at 900 525 523 or write to us at ac@floutel.com.
If you want a permanent cancellation and not a company switch, call us at 900 525 523 or send an email to ac@floutel.com and we’ll tell you how to proceed.
If instead you want to request portability, the line cancellation is done automatically and we will send you an email with a QR code so you can return the equipment at any Correos office.
Yes, reconnection of the service has a cost of €11.99 including VAT.
To request a duplicate, contact us at ac@floutel.com or call 900 525 523. The cost of the SIM card duplicate is €10 including VAT.
They renew on the 1st of every month.
You can accumulate up to 100% of the data included in your plan to use the following month. Unused gigabyte, accumulated gigabyte!
Roaming is the service that allows you to use your mobile line when traveling outside Spain. You can make calls, browse the internet, and send SMS within the European Union and associated countries at no additional cost (zone 1), under the same conditions as your national plan. It is activated by default. If you are traveling outside zone 1, call us and we will inform you about the available tariffs.
€0.15/SMS to national numbers and €0.30/SMS to international numbers.
48 business hours. We send your SIM card within 24 to 48 hours.
Yes. Floutel’s plans have a 12-month minimum contract period starting from the activation date. If you cancel before that period ends, a penalty proportional to the remaining months applies, as detailed in the contract terms. Once the 12 months are over there is no commitment and you can cancel whenever you want.
