Terms and Conditions

1. Identification of the owner

In compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), it is hereby stated that the website www.floutel.com is owned by:

Owner: NEUTRALIA OPERADOR GLOBAL SLU
Tax ID: B67425884
Registered address and work center: Carrer de l’Era Esquerra, no. 18, 08242 Manresa (Barcelona)
Contact phone: 900 525 523
Email: ac@floutel.com
Commercial registry entry: Commercial Registry of Barcelona Volume: 46892 Page 12 Sheet 536664

2. Purpose of the website

This website aims to provide information about the services offered by NEUTRALIA OPERADOR GLOBAL SLU, as well as to facilitate contact and communication between the company and interested users.

Browsing and using this website grants the status of user, which implies full, express and unconditional acceptance of all the provisions included in these Terms and Conditions and in complementary policies (Legal Notice, Privacy Policy and Cookie Policy).

3. Conditions of access and use

Access to the website is free. However, the use of certain services may require the prior completion of forms or acceptance of specific conditions, which will be clearly indicated.

The user undertakes to:

Use the website diligently, correctly and lawfully.
Not carry out illegal, fraudulent or bad-faith activities or activities contrary to public order.
Not damage, disable, overload or hinder the normal functioning of the website.
Not violate intellectual property, industrial property or confidentiality rights of third parties.

The user is solely responsible for the truthfulness and accuracy of the data provided through the website.

4. Intellectual and industrial property

All website content (texts, images, logos, graphics, design, source code, software, etc.) is owned by NEUTRALIA OPERADOR GLOBAL SLU or by third parties who have authorized its use, and is protected by national and international regulations on intellectual and industrial property.

The reproduction, distribution, public communication, transformation or exploitation of any of this content without prior written authorization from the owner is expressly prohibited.

5. External links

The website may include links to third-party websites solely for the purpose of providing additional information or resources. NEUTRALIA OPERADOR GLOBAL SLU is not responsible for the content, accuracy, legality or operation of such external sites.

The inclusion of a link does not imply any relationship, approval or endorsement by NEUTRALIA OPERADOR GLOBAL SLU of the linked site or its owners.

6. Exclusion of warranties and liability

NEUTRALIA OPERADOR GLOBAL SLU does not guarantee:

The availability or continuity of the website’s operation.
The absence of errors in the content.
The absence of viruses or harmful elements on the site or on the server supplying it.

Under no circumstances shall it be liable for damages arising from:

Failures or interruptions in the website’s operation.
Errors or omissions in the content.
Unlawful, negligent or improper use of the site by users or third parties.

7. Procedure in case of unlawful activities

If any user or third party believes that facts or circumstances exist that reveal the unlawful use of any content or the carrying out of any activity on pages accessible from this site, they must send a notification to ac@floutel.com, indicating their identification, the alleged infringement and the relevant details.

8. Personal data protection

The personal data we collect through the website is processed in accordance with our Privacy policy, which explains what data we process, why, who we share it with and how long we keep it. In summary:

Data controller: NEUTRALIA OPERADOR GLOBAL SLU
Purposes: answering enquiries and call-back requests, checking coverage, processing sign-ups and providing the services, protecting the website against abuse and, if you accept, analytics, advertising and sending marketing communications.
Legal basis: performance of the contract or of pre-contractual measures, compliance with legal obligations, legitimate interest in the security of the website, and consent.
Recipients: Likes Telecom (coverage checks), BoldSign (contract signature), the operators involved in number porting, companies that provide us with technical services, the authorities when the law requires it and, if you accept the relevant cookies, Google and Meta.
Rights: access, rectification, erasure, objection, restriction and portability, by sending a request to ac@floutel.com.

9. Communications

Any communication between the user and NEUTRALIA OPERADOR GLOBAL SLU will be considered valid when carried out through the following means:

Email: ac@floutel.com
Phone: 900 525 523
Postal address: Carrer de l’Era Esquerra, no. 18, 08242 Manresa (Barcelona)

10. Applicable law and jurisdiction

These conditions are governed entirely by Spanish law.
For the resolution of any conflict or dispute arising from access to or use of the website, the parties expressly submit to the Courts and Tribunals of Manresa (Barcelona), unless otherwise provided by law.

11. Updating of the conditions

NEUTRALIA OPERADOR GLOBAL SLU reserves the right to modify these Terms and Conditions at any time, publishing the updated version on the website with the maximum possible notice.