{"id":1102,"date":"2026-06-15T09:30:00","date_gmt":"2026-06-15T07:30:00","guid":{"rendered":"https:\/\/www.floutel.com\/blog\/switching-fiber-provider-no-downtime\/"},"modified":"2026-07-05T19:36:56","modified_gmt":"2026-07-05T17:36:56","slug":"switching-fiber-provider-no-downtime","status":"publish","type":"post","link":"https:\/\/www.floutel.com\/en\/blog\/switching-fiber-provider-no-downtime\/","title":{"rendered":"Switching Fiber Providers: A No-Downtime Guide"},"content":{"rendered":"<p>Switching fiber providers doesn&#8217;t have to leave you without internet or phone service. With proper number porting, you keep your number, your old provider&#8217;s cancellation is handled automatically, and your new service is activated within 24-48 hours. Here&#8217;s how to make the switch without downtime or surprises, step by step.<\/p>\n<h2>Why do people switch fiber providers?<\/h2>\n<p>The most common reason to <strong>switch fiber providers<\/strong> is simple: the bill goes up without warning, some fine print nobody explained shows up, or the service just isn&#8217;t worth what you&#8217;re paying anymore. The good news is that switching is easier than it looks, and if you choose well, you can save money every month starting with your very first bill.<\/p>\n<p>At Floutel, we keep it simple: symmetrical fiber, a mobile plan with 100 GB, and prices with no surprises. This article is here to put your mind at ease and show you that switching only takes a few minutes of your time.<\/p>\n<h2>The fear of losing your connection: debunked<\/h2>\n<p>The most common worry is going days without internet or mobile service during the switch. In practice, the process is designed to make the transition almost invisible:<\/p>\n<ul>\n<li><strong>You keep your number.<\/strong> Number porting transfers your current number to the new provider, for both landline\/fiber and mobile.<\/li>\n<li><strong>Cancellation is automatic.<\/strong> You don&#8217;t need to call your old provider to cancel \u2014 your new provider handles it directly.<\/li>\n<li><strong>Activation within 24-48 hours.<\/strong> Porting is completed within that window, and the actual gap between the old and new service is usually just a few minutes.<\/li>\n<\/ul>\n<p>In other words, when your new fiber connection switches on, the old one switches off at almost the same moment. No weeks stuck in limbo.<\/p>\n<h2>What you need to make the switch<\/h2>\n<p>To sign up and port your number with us, you only need three things. Have them ready before you start, and your sign-up will fly through:<\/p>\n<ul>\n<li><strong>DNI or NIE<\/strong> (Spanish ID or foreigner ID number) of the account holder.<\/li>\n<li><strong>IBAN<\/strong> for direct debit billing.<\/li>\n<li><strong>Address<\/strong> where the fiber will be installed.<\/li>\n<\/ul>\n<p>With that information, we can get your porting request underway. We don&#8217;t ask for endless contracts or terms nobody can understand.<\/p>\n<h2>Step by step: switching without downtime<\/h2>\n<h3>1. Check your current situation<\/h3>\n<p>First, check whether you&#8217;re still tied into a minimum-term contract with your current provider. If you are, work out how much time is left and what penalty would apply. In many cases, the monthly savings more than make up for waiting a few weeks or covering the cost.<\/p>\n<h3>2. Choose your new plan<\/h3>\n<p>Decide what you actually need: fiber only, or fiber plus mobile. If you work from home, upload videos, or have several people gaming at once, our 1 Gb symmetrical fiber will win you over. You can see all the details on our <a href=\"https:\/\/www.floutel.com\/en\/fiber\/\">fiber<\/a> page or our <a href=\"https:\/\/www.floutel.com\/en\/fiber-and-mobile\/\">fiber and mobile<\/a> page.<\/p>\n<h3>3. Sign up and request number porting<\/h3>\n<p>When you sign up, just let us know you want to keep your number, and we&#8217;ll start the porting process. This is where automatic cancellation works its magic \u2014 you don&#8217;t need to call anyone else.<\/p>\n<h3>4. Wait for activation<\/h3>\n<p>You&#8217;ll get confirmation within 24-48 hours. If you&#8217;re also switching your mobile line, we&#8217;ll send you a SIM card and let you know the exact moment your number moves over to the new network.<\/p>\n<h3>5. Enjoy it and check everything&#8217;s working<\/h3>\n<p>Once everything&#8217;s active, make a call and open a website to confirm your fiber is running smoothly. If you have any questions, our team in Manresa is just a phone call away.<\/p>\n<h2>Quick comparison: which plan fits you?<\/h2>\n<p>To show you just how straightforward it is, here&#8217;s our promotional offer. Same starting price \u2014 you choose the speed and whether to add mobile:<\/p>\n<table>\n<thead>\n<tr>\n<th>Plan<\/th>\n<th>Speed<\/th>\n<th>Mobile<\/th>\n<th>Promo price<\/th>\n<th>Standard price<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Fiber 600 Mb<\/td>\n<td>600 Mb symmetrical<\/td>\n<td>\u2014<\/td>\n<td>\u20ac11\/month<\/td>\n<td>\u20ac24.95\/month<\/td>\n<\/tr>\n<tr>\n<td>Fiber 1 Gb<\/td>\n<td>1 Gb symmetrical<\/td>\n<td>\u2014<\/td>\n<td>\u20ac11\/month<\/td>\n<td>\u20ac32.95\/month<\/td>\n<\/tr>\n<tr>\n<td>Fiber 600 Mb + mobile<\/td>\n<td>600 Mb symmetrical<\/td>\n<td>100 GB<\/td>\n<td>\u20ac11\/month<\/td>\n<td>\u20ac29.95\/month<\/td>\n<\/tr>\n<tr>\n<td>Fiber 1 Gb + mobile<\/td>\n<td>1 Gb symmetrical<\/td>\n<td>100 GB<\/td>\n<td>\u20ac11\/month<\/td>\n<td>\u20ac37.95\/month<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Need more lines for your household? Extra mobile lines are just \u20ac1\/month during the promo (\u20ac5\/month afterwards), each with its own 100 GB, 5G, and unlimited calls.<\/p>\n<h2>Mobile details that travel with you too<\/h2>\n<p>If you take the opportunity to switch your mobile line too, here&#8217;s what you get with Floutel:<\/p>\n<ul>\n<li><strong>100 GB<\/strong> of <strong>5G<\/strong> data with rollover GB: whatever you don&#8217;t use carries over to the next month (up to 100%) and refreshes on the 1st.<\/li>\n<li><strong>Unlimited calls<\/strong> (3,000 minutes) and <strong>roaming<\/strong> included across zone 1 (the EU).<\/li>\n<li>SMS at \u20ac0.15 domestic and \u20ac0.30 international, plus a SIM replacement whenever you need one.<\/li>\n<\/ul>\n<h2>How long will I be without service during the switch?<\/h2>\n<p>It&#8217;s the million-euro question, and the answer is reassuring: practically none. With mobile porting, your number switches over to the new network within a specific window on the day and takes just minutes \u2014 you can keep using data as normal in the meantime. With fiber, the technician (when a visit is needed) gets the installation ready and the line goes live on the agreed date. That&#8217;s why we recommend not cancelling anything yourself: if you let the process run its course, the overlap between old and new service is minimal.<\/p>\n<p>And if anything unexpected comes up, we sort it out quickly. Our support team is based in Manresa and answers you directly at <strong>900 525 523<\/strong>, with no endless phone menus or canned responses. Switching providers should be easy, and we take that seriously.<\/p>\n<h2>Mistakes worth avoiding<\/h2>\n<ul>\n<li><strong>Cancelling your old service yourself.<\/strong> There&#8217;s no need, and you could even risk losing your number. Let the porting process handle it.<\/li>\n<li><strong>Not checking your contract&#8217;s minimum term.<\/strong> Always check your previous contract&#8217;s terms so you don&#8217;t get any nasty surprises.<\/li>\n<li><strong>Signing up with lingering doubts.<\/strong> If something doesn&#8217;t add up, ask before you sign. Our <a href=\"https:\/\/www.floutel.com\/en\/faqs\/\">FAQs<\/a> cover the most common questions.<\/li>\n<\/ul>\n<h2>Switching is easy \u2014 and getting started is even easier<\/h2>\n<p>Switching fiber and mobile providers without downtime is entirely possible: you keep your number, cancellation happens automatically, and within 24-48 hours you&#8217;re browsing on symmetrical fiber with clear conditions. All you need is your DNI or NIE, your IBAN, and your address.<\/p>\n<p>Ready to make the switch with us? Check out Floutel&#8217;s <a href=\"https:\/\/www.floutel.com\/en\/fiber-and-mobile\/\">fiber and mobile bundle<\/a>, and if you have any questions left, call us at <strong>900 525 523<\/strong> or drop by our <a href=\"https:\/\/www.floutel.com\/en\/faqs\/\">FAQs<\/a>. We&#8217;ll change your connection without changing your number.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;ll walk you through switching fiber and mobile providers step by step, keeping your number and without ever losing your connection.<\/p>\n","protected":false},"author":3,"featured_media":1152,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[54],"tags":[],"class_list":["post-1102","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/posts\/1102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/comments?post=1102"}],"version-history":[{"count":1,"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/posts\/1102\/revisions"}],"predecessor-version":[{"id":1187,"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/posts\/1102\/revisions\/1187"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/media\/1152"}],"wp:attachment":[{"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/media?parent=1102"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/categories?post=1102"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.floutel.com\/en\/wp-json\/wp\/v2\/tags?post=1102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}